Gunson McLean Ltd

Preventing Payroll Errors: Five Tips Every Employer Should Know

22 November 2024

Payroll mistakes can be expensive. They not only cost your business money, but can also lead to fines or penalties. While some errors are unavoidable, many can be easily prevented with a little attention to detail. Here’s a look at 10 common payroll mistakes and how to avoid them:

 

1. Misclassifying employees in the payroll system

How you classify your employees in your payroll system directly impacts their tax rates and entitlements. If you get it wrong, you could end up deducting the wrong amounts or even owe  your employees wages they should have been paid. For example, misclassifying an employee as exempt from overtime could mean paying them back pay for overtime they were entitled to.

To avoid this, make sure each employee’s details are set up correctly in your payroll system. Double-check that their classification matches their employment contract and that it complies with any specific rules in your industry. Also, remember that contractors have different tax rules to regular employees, so be sure they’re categorised correctly.

 

2. Using incorrect tax rates

One of the most common payroll errors is applying the wrong tax code or rate. Employees usually provide their tax details, but you should never just assume they’re correct. Mistakes can happen if tax codes aren’t updated, or if an employee forgets to notify you about a change.

To reduce the risk of errors, make it part of your process to confirm tax codes when employees first start and periodically check that the information is up to date.

 

3. Missing payroll deadlines

Payroll might seem like a simple task, but once you factor in hours worked, leave, overtime, and deductions, it can get complicated. Rushing to meet deadlines can lead to mistakes, and paying employees late can cause frustration and even legal issues.

To stay on top of it, ensure all your employee details (like name, address, tax code, bank info, etc.) are entered correctly and well in advance. Having a clear process to track hours worked and using payroll software that automates payment, and payslip generation, can also make life much easier.

 

4. Miscalculating or failing to pay overtime

Although there’s no official overtime legislation in New Zealand, many businesses agree to an overtime rate with their employees. If you’re paying overtime, it’s important to make sure your payroll system automatically calculates it based on the agreed rate.

For example, if an employee works over a certain number of hours in a week, the system should apply an overtime rate to those extra hours to ensure they’re paid correctly.


5. Failing to keep payroll records for 7 years

In New Zealand, businesses must keep payroll records for at least seven years. This includes details like how much you pay employees, the deductions you take out, and any contributions you make. Even if you’re a sole trader, keeping detailed records is a must. If the IRD audits your business, you’ll need to show exactly how much you’ve paid your employees, and how taxes were handled. If you don’t have complete records, you could face fines - up to $20,000 for multiple breaches over three months.

 

By staying on top of these common payroll mistakes, you’ll save your business time, money, and potential headaches. A little planning and organisation can go a long way in ensuring you stay compliant, and keep your employees happy.

19 March 2025
E-invoicing is becoming more and more popular in New Zealand and Australia. E-invoicing is where you deliver an e-invoice directly into your customers accounting software without it needing to be emailed to the customer. E-invoicing has a number of benefits, and best of all, you don’t need to be using the same accounting software as your customers. E-Invoicing allows you to: Streamline payments which improves your cash flow Eliminate data entry errors Reduce admin which saves time and money Enhance security as invoices are sent directly between trusted networks which means they can’t be intercepted and altered. The Government is already making moves to e-Invoicing. From 1 January 2026, any government agency which processes over 2,000 domestic invoices annually must use e-invoicing and pay 95% of these invoices within five business days. Back in 2019, the New Zealand and Australian governments set up the e-invoicing framework for both countries, which uses a New Zealand Business Number (NZBN) as a global ID for every business. It has been adopted by software provider including MYOB and you can e-invoice your customers, or receive e-invoices from suppliers, even if they don’t use the same platform. Start sending and receiving e-invoices You can set up e-invoicing in MYOB or we can help you set this up - just get in touch and we can help. It only takes a little bit of preparation to use e-invoicing, and once you have the hang of it, you’ll reap the benefits.
11 March 2025
In today’s fast-changing business landscape, it’s crucial to regularly assess whether your business model remains effective. What worked a few years ago may not work now due to changes in technology, consumer behaviour, and market trends. To stay ahead, here are some key aspects to evaluate when determining if your business model is still fit for purpose. 1. Understanding Market Trends and Consumer Behaviour The first step is to assess how market trends and consumer preferences have evolved. Are your products or services still in demand? Has your industry undergone significant changes that require adaptation? For example, the rise of e-commerce and digital platforms has transformed how people shop and interact with brands. Staying informed about these shifts can help you identify both opportunities and potential risks. 2. Embracing Technological Advancements Technology is a driving force behind business evolution. New tools and innovations can enhance efficiency, improve customer experiences, and create new revenue streams. Assess whether your business is keeping up with technological advancements, such as cloud computing, automation, and data analytics. Leveraging the right technology can help you remain competitive and streamline operations. 3. Evaluating Financial Performance A strong financial foundation is essential for business sustainability. Regularly review key financial metrics like revenue growth, profit margins, and cash flow. If you notice a decline in these areas, it may be time to adjust your pricing strategy, cost structure, or revenue streams to improve profitability. A proactive financial review can help you make informed decisions before challenges escalate. 4. Listening to Customer Feedback Your customers provide valuable insights into the effectiveness of your business model. Actively seek feedback to understand their needs, preferences, and challenges. Are they satisfied with your offerings? Do they see value in your products or services? Use this input to refine your approach and enhance customer satisfaction. Building strong relationships with customers also fosters loyalty and trust. 5. Analysing the Competitive Landscape Competition is constantly evolving, with new players and innovative strategies reshaping industries. Conduct a thorough competitor analysis to see how others in your space are adapting. What are they doing differently? How can you innovate or differentiate your offerings? Understanding the competitive landscape allows you to stay relevant and find new opportunities for growth. 6. Navigating Regulatory Changes Laws and regulations can have a significant impact on your business operations. Stay informed about any new compliance requirements in your industry, such as environmental regulations, data protection laws, or sector-specific guidelines. Ensuring compliance not only helps you avoid legal risks but also strengthens your reputation and credibility. The Importance of Regular Business Model Evaluation Regularly reassessing your business model ensures it remains aligned with current market conditions and industry demands. By staying informed about trends, technology, financial health, customer expectations, competition, and regulations, you can make strategic adjustments to keep your business thriving. After all, adaptability and innovation are the keys to long-term business success.
7 March 2025
Establishing a strong online presence is essential for small and medium-sized enterprises – whether you run a local bakery, a boutique consultancy, or a neighbourhood hardware store you need to be able to be found online. To help potential customers find you more easily, you can utilise the power of SEO (Search Engine Optimisation). Improving (aka optimising) your SEO helps your business appear in search results when people nearby search for products or services you offer. It’s like putting a spotlight on your business for local customers and making it easier for people to find your business, contact you, and visit your store or office. SEO seems like one of those buzz words and can easily be put in the ‘too-hard’ basket. However, here are some tips to help you increase your online visibility to potential customers. 1. Make the most of your Google Business Profile (GBP) You’ve probably heard of ‘Google My Business’ which is an online profile for your business. It’s now known as a Google Business profile and allows you to input information such as business hours, contact information, and images of your products or services. To make changes to your listing, simply search for your business in Google, and on the right-hand side it should come up with your business. Scroll down and click ‘Own this business’ and you’ll be asked to manage this business. If you want to go the extra mile, you can ask for reviews, share updates and offers, but this is not necessary. 2. Make sure your website is optimised for mobile devices People searching from their smartphones is becoming more popular than searching from computers and laptops, so it’s essential your website displays nicely on a mobile device. If you’re not sure, you can check by using your own mobile device and opening up your website – you’ll soon see if there’s a problem! 3. Build backlinks to your website Having high-quality links to your website (called backlinks), can boost your SEO. For example, you can get listed in an online directory, chamber of commerce, or local pages. If you sponsor an event, ask them to link the online information to your website. KEY TIP - make sure the websites that link to yours are ‘high quality’ – which means from reputable websites rather than random websites. 4. Optimise your website’s SEO When was the last time you looked at what you’re saying on your website? Are you using the common terms/names for what you’re selling? Is it easy to read, and have you included what people might search for in your descriptions? Make sure the words you’re using on your website match what people are searching for. 5. More complicated SEO efforts If you feel like you’ve mastered the above and are looking for some slightly more complicated things to try, here are some ideas: a) Ask for reviews from satisfied customers on your Google Business profile and on social media. This shows you value customer feedback.  b) Promote your products or services to a local audience through paid ads using location-specific campaigns such as Google Ads or Meta Ads (Facebook & Instagram). c) Analyse and track how your website and paid advertising is performing by using Google Analytics and Google Search.
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